Privacy Policy

Last Updated: 9 Dec 2025

At ECOEATS, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

a. Personal Information You Provide

When you interact with our store, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order history

b. Automatically Collected Information

When you browse our website, Shopify automatically collects:

  • IP address
  • Browser type, device information
  • Pages viewed, time spent, and site interactions
  • Cookies for session management and personalization

c. Marketing & Communication Data

With your consent, we may collect:

  • Email preferences
  • Newsletter sign-ups
  • Customer feedback, reviews, or survey responses

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Manage payments and prevent fraud
  • Provide order updates and delivery notifications
  • Improve website performance and user experience
  • Communicate promotions, offers, or updates (only if you opt-in)
  • Maintain business records in compliance with legal obligations

3. Sharing Your Information

We only share data with trusted service providers who help run our business, such as:

  • Shopify (e-commerce platform)
  • Payment processors (e.g., Banks)
  • Shipping & courier partners ( TCS )
  • Marketing tools (e.g., email service providers, Meta Pixel, Google Analytics)

These partners have their own privacy policies and comply with data protection laws.

We do not sell, rent, or trade your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies to:

  • Maintain a secure checkout
  • Remember your preferences
  • Analyze site traffic
  • Personalize shopping experience

You can manage or disable cookies through your browser settings, though some features may not function properly without them.

5. Data Security

We take reasonable security measures to protect your personal information from:

  • Unauthorized access
  • Alteration
  • Disclosure
  • Destruction

All payment information is encrypted and handled securely by Shopify and its payment partners.

7. Data Retention

We retain your information:

  • For as long as necessary to provide services
  • To comply with legal, accounting, or reporting requirements
  • Shopify may store transactional data securely as required by law

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal information.

9. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us at:

ECOEATS
Email: ecoeatspk@gmail.com
Phone: +923701619169

Get Quote