Return & Exchange Policy

Return & Exchange Policy

At ECOEATS, we take great pride in delivering the freshest organic fruits to your doorstep. Your satisfaction is our top priority, and we want to make sure every order meets your expectations.

Our Policy

We accept return and exchange requests within 24 hours of delivery. If you are not satisfied with the quality of your order, please reach out to us promptly so we can make it right.

How to Request a Return or Exchange

  1. Contact us within 24 hours of receiving your order.
  2. Send clear picture proofs of the issue (damaged, spoiled, or incorrect items) via WhatsApp at +92370-1619169 or email us at ecoeatspk@gmail.com.
  3. Our team will review your request and get back to you within a few hours.
  4. Once approved, we will arrange a replacement or refund as applicable.

Conditions for Return & Exchange

  • Request must be made within 24 hours of delivery.
  • Picture proof of the damaged or unsatisfactory items is required.
  • Items must not have been consumed beyond inspection, or tampered with.
  • Requests made after 24 hours of delivery will not be entertained.

Non-Returnable Items

  • Items that have been fully consumed.
  • Requests made after the 24-hour window.
  • Issues reported without picture proof.

Need Help?

If you have any questions about our return and exchange policy, feel free to contact us:

We are committed to resolving your concerns quickly and fairly. Thank you for choosing ECOEATS!

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